Zenklub is a platform that connects people, therapists and coaching professionals.
I had the opportunity to rethink and redesign the UX and UI for the entire platform. It was 5 months working in the business area, development team, branding and psychologists defining the new journey of the product using design sprints methodology.
The big challenge was to offer a new way for people to find the exact specialist/therapist or coach.
I conduct a heuristic evaluation of the current platform to deliver quick and valued improvements. In parallel to these changes, I design the experience of how the user interacts with the platform.
Between the initial phases, I had sessions with psychologists to understand better some specific points about personality, depression, and anxiety to design a good solution and features for the platform.
I also divide the delivery into phases: wireframes, prototype and usability test to validate the whole idea.